Customer Relationship Management includes all aspects of interactions that a company has with its customers, whether it is sales or service-related. While the phrase customer relationship management is most commonly used to describe a business-customer relationship (B2C), CRM is also used to manage business to business (B2B) relationships. Information tracked in a CRM system includes contacts, clients, contract wins and sales leads and more.
- Email marketing
- eCommerce site
- Customer segments
- Cart analysis
- Customer buying pattern
- Customer loyalty management
- Asp Dot Net
- SQL Server
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